For all returns that have been ordered before the 29th of January, please write an email to support@akindofguise.com.
For all other returns, please use our return portal:
RETURN PORTAL For general enquiries, please use the following information:
support@akindofguise.com
Tel. +49 (0)89 24 29 22 77

Amiraplatz 3
80333 Munich
Germany
Opening Hours:
Monday-Saturday: 11am – 7pm
Tel. +49 (0)89 38 88 91 88
munich@akindofguise.com

Mulackstr. 23
10119 Berlin
Germany

Opening Hours:
Monday-Friday: 12pm – 7pm
Saturday: 12pm – 6pm

Tel. +49 (0)30 28 09 17 25
berlin@akindofguise.com

For wholesale enquiries:
sales@akindofguise.com

For press inquiries:
press@akindofguise.com

The delivery time varies depending on the location and shipping method selected. As a rule, the standard delivery time is between 3 and 5 working days within Germany and 5 to 10 working days for international shipments.
The delivery times stated in our shop are from the date of dispatch to the date of delivery. We undertake to dispatch your order within 72 hours of the order date. From this point on, the stated delivery dates apply.
Please note: There may be delays or problems with delivery and dispatch. We ask for your patience and understanding and would like to point out to contact the respective courier regarding the shipping route or information about your parcel.
Delivery times are calculated from the moment your package is shipped and are intended as a guideline only. A KIND OF GUISE cannot be held responsible for delays caused by customs clearance or failed payments, though we will do our best to minimise any potential delays.

Unfortunately, once an order has been placed, we are unable to change or cancel it. We kindly ask you to carefully review your order before completing the purchase to ensure everything is correct.

Yes, we offer express shipping for select locations. During checkout, you can choose the express shipping option if it is available for your region. Delivery times for express shipments vary depending on the destination.

EU and International order: FEDEX
German orders: DHL & DHL Express

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website. You can use this tracking number to monitor the status and location of your shipment.

If your shipping is delayed, we kindly ask for your patience as delays can occur due to customs processing, high shipping volumes, or unforeseen circumstances such as weather conditions.
We recommend tracking your order using the tracking number provided in your shipping confirmation email. If your shipment is significantly delayed or you need further assistance, please contact our customer support team at support@akindofguise.com, and we will do our best to assist you in resolving the issue.

Please use our return portal within 14 days after receiving the products:
RETURN PORTAL

Please follow steps:
1. Enter your order details
2. Select the items you wish to return
3. Indicate the reason for the return.
4. Choose the return outcome (refund, exchange, or credit, depending on the available options)
5. Select the carrier
6. Confirm the return
7. Receive your return label
8. Drop-off point at the nearest point

Yes, it is possible to return your order if it doesn’t fit or you don’t like it. All items must be returned via our returns portal no later than the 14th day after receiving your order. Please ensure that the items are unworn, unwashed, and in their original condition, including all tags and packaging.
Please note that return shipping costs must currently be covered by the customer. We recommend using a tracked shipping service to ensure your return reaches us safely.

Please contact us at returns@akindofguise.com and provide your order ID and we will take care of it!

Once our warehouse has received your parcel and confirmed the items are in their original condition, we will process your refund to the payment method used during the purchase.
This process may take up to 5 business days from the date the return shipment is delivered.
If you paid via PayPal, please allow 3–5 business days for the credit to appear in your account.
For credit card payments, the refund may take 5–7 business days, depending on your card provider's processing time.
Please note that returns made outside the 14-day return window are not eligible for a refund. Additionally, if an item is returned to us in a condition that is not sellable (unless otherwise agreed), it will unfortunately not qualify for a refund.
For footwear returns, please ensure the shoe box is not used as the shipping package. We recommend reusing the box your order was delivered in. Regrettably, returns that do not comply with these guidelines cannot be accepted.

We accept various payment methods to make your shopping experience as convenient as possible. You can pay using credit cards (Visa, Mastercard), PayPal, ApplePay and GooglePay

We recommend consulting our size chart, which you can find on each product page, as our products may vary in size depending on the materials used. If you have further questions about sizing, feel free to contact our customer service.

Most of our collections are not restocked! However, if an item is restocked, we will announce it through our social media channels or in our newsletter.

International shipments might face delays due to customs procedures and related fees. Please be aware that these processes are outside of our control and are handled by the customs authorities of the destination country.

Customs fees can vary depending on the country and the value of the shipment. To find out the exact fees that may apply to your order, we recommend contacting FedEx, the customs authorities or your local customs office.

Unfortunately, we cannot expedite customs clearance as it is beyond our control. We recommend using the tracking number to monitor the status of your delivery and, if necessary, contacting the local customs authorities for further information.